These are some of the most common questions we get asked, but please get in touch if there’s anything you’d still like to know!

Yes we can.

Physiotherapists are used more and more as first contact practitioners, meaning clients often decide to consult their Physio prior to discussing it with their GP or other health care professional.

We pride ourselves on a firm ‘hands-on’ approach to injury management (massage and trigger point therapy).

We may also use this in combination with other modalities including manual therapy (joint mobilisations), dry needling and therapeutic exercise, even in water if deemed appropriate.

Yes. In fact we go out of our way to ensure you are well looked after from organising appointments for you, chasing your imaging results as well as seeing clients before or after regular hours on request.

You can email, phone or even stop by with any concerns. If we can stop to assist, we will, otherwise we will get back to you at our earliest convenience.

No. We aim to make your first injury, your last injury.

We do this by providing a thorough but appropriate amount of input for you to restore your body to a condition that is able to tolerate the various demands you require of it. We are determined to deliver elite level rehab to the everyday athlete.

Appointments are booked every half an hour but most take between 45 mins and 1 hour depending on your treatment.

Please allow this time unless you have other appointments, in which case let one of our staff members know.

Yes, but we understand that things come up from time to time unexpectedly.

Please give us as much notice as possible to allow us to fill your allocated time slot with another client needing care. Any less than 3 hours notice will incur a fee as will non-attendance without notice. The fee of $25 is payable at your next consultation.

As we are in the Active Life Gym there is parking on both sides of the facility.

Between 7:00am – 9:00am | Access to the facility is now only accessible on Wynnum Rd side. We ask that you call us Via the intercom on the sidewall at the front door of the building.

There is limited parking on both Wynnum Rd (inbound) and Balmoral Tce (outbound). At peak times it can be difficult to find a park, however, the left lane of Wynnum Rd can be used for the majority of the day as it is only a clearway between 7 and 9 am.

Alternatively there are a number of side streets off Wynnum Rd and Balmoral Tce that are just a short walk from the Gym.

Please wear comfortable clothing that allows the Physio to visualise your injured area.

Shorts for low back and lower limb issues and a singlet top for women with upper body concerns are ideal.

Please bring any imaging you may have had done pertaining to your injury.

Additionally, bring any related paperwork that may assist in managing your problem or billing you for it. This might include any doctor’s letters, medical certificates or instructions or Workcover or insurance documentation.

If you have a lower limb concern, especially one pertaining to running, please also bring in your regular footwear and/or orthotics for us to check and assess you in.

Yes. Please bring your Private Health card to your appointment for immediate rebates.

Health fund rebates differ amongst insurers, the type of cover you have and the type of treatment you receive (Physio, Massage or Clinical Exercise Therapy). In some instances, the health fund may cover the entire amount of the consultation, in other instances it may only be a small percentage.

For a more accurate costing in advance, please contact your insurer.

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